Create effective early-stage treatments
Missing payments is a stressful situation, yet too often, creditors approach collections as a transaction, failing to address consumers' underlying concerns.
BackOnTrack is a short learning module that allows lenders to easily build empathy into collections treatments, getting more consumers to engage and get up-to-date.
Decrease roll rates
Offering BackOnTrack to consumers in early stage delinquency delivers meaningful - and durable - decreases in roll rates, relative to standard operations.
Improve enrollment in autopay and payment reminders
BackOnTrack's configurable platform empowers consumers to learn more, or sign up for key payment aids like autopay and payment reminders.
Predict roll-forward risk
BackOnTrack data provides new, additive information that helps collection groups prioritize outreach. Collections groups can improve efficacy, customer retention and reduce costs.